1. Introduction
These Terms & Conditions (“Terms”) govern the use of massage therapy services
provided by FAB Massage (“we”, “us”, “our”). By booking or attending an appointment,
you (“the client”) agree to these Terms. Please read them carefully before your session.
2. Eligibility
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Clients must be 18 years or older to receive treatment.
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Individuals under 18 may only receive treatment with written parental/guardian
consent and must be accompanied by an adult.
3. Health & Medical Disclosure
To ensure safe and appropriate treatment, clients must:
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Complete a confidential consultation form before their first session.
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Disclose all relevant medical conditions, injuries, allergies, or recent surgeries.
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Inform us of any changes to their health before future appointments.
We reserve the right to decline or discontinue treatment if massage is deemed unsafe or
inappropriate.
4. Professional Conduct
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All treatments are strictly non-sexual.
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Any inappropriate behaviour, language, or requests will result in immediate
termination of the session, with full payment due.
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We maintain professional standards at all times and expect clients to behave
respectfully.
5. Booking Policy
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Appointments can be booked online, by phone, or in person.
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You will receive confirmation of your booking via email or text.
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By booking, you agree to follow all policies outlined in these Terms.
6. Payment Terms
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Payment is due at the time of booking or immediately after the session, depending on
your chosen method.
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Prices are listed on our website and may change without notice.
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Promotional offers cannot be combined unless stated otherwise.
7. Cancellation & Rescheduling
To respect both your time and ours:
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Cancellations or rescheduling must be made at least 24 hours before your
appointment.
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Cancellations within 24 hours may incur a full charge.
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Missed appointments (“no-shows”) will be charged in full.
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If we need to cancel or reschedule, we will notify you as soon as possible.
8. Late Arrival
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If you arrive late, your session may be shortened to avoid impacting other clients.
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The full fee will still apply.
9. Contraindications & Therapist Discretion
We may refuse or stop treatment if:
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You present with a condition that makes massage unsafe (e.g., fever, contagious
illness, certain cardiovascular conditions).
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You appear to be under the influence of alcohol or drugs.
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You behave inappropriately or disrespectfully.
In such cases, full payment remains due.
10. Client Responsibilities
You agree to:
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Follow any aftercare advice provided by your therapist.
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Communicate clearly about pressure preferences, comfort levels, or concerns during
the session.
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Use our services for lawful and appropriate purposes.
11. Gift Vouchers
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Gift vouchers are non-refundable.
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Vouchers must be used before the expiry date stated.
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Lost or stolen vouchers cannot be replaced.
12. Liability
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We accept no responsibility for loss or damage to personal belongings during your
visit.
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Massage therapy is not a substitute for medical treatment or diagnosis.
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We are not liable for any adverse reactions unless caused by negligence.
13. Privacy & Data Protection
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All personal information is kept confidential and stored securely.
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We comply with UK GDPR regulations.
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Your data will not be shared with third parties except where required by law.
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Full details are available in our Privacy Policy.
14. Changes to Terms
We may update these Terms at any time. The latest version will always be available on
our website. Continued use of our services indicates acceptance of any changes.
15. Contact Information
FAB Massage
07487 432 555
fabmassage87@yahoo.com